Usually, the question “How did that happen?” is accompanied by a fair amount of hand-wringing, fist-shaking and sometimes even brow-beating because something fell through the cracks, an expectation was not fulfilled, results went undelivered, assignments were ignored and opportunities were lost.
Regardless of who failed to deliver, unmet expectations can result in negative consequences, including accountability interactions. In fact, accountability in organizations today has mostly become something that happens to people when things go wrong.
To implement positive accountability in an organization, negative accountability – the sort that happens to people when things go wrong – should be reversed and shifted so people proactively take ownership for organizational results and overcome obstacles to make things happen.
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